FAQs
What Types Of Home Essentials Do You Sell?
We offer a curated range of space-saving, functional, and stylish products for your kitchen, bathroom, laundry area, and outdoor spaces. From spice racks and dish drying racks to portable dryers and gardening tools — everything is handpicked for new homeowners.
Where do you ship?
United Kingdom:
- Free Shipping: Orders £100.00 GBP and up
- Standard Shipping: £5.99 GBP for orders £0.00–£99.99 GBP
United States:
- Free Shipping: Orders $100.00 USD and up
- Standard Shipping: $6.99 USD for orders $0.00–$99.99 USD
Shipping times
- United Kingdom: 4–8 business days
- United States: 5–8 business days
How can I track my order?
Easy! Just visit our Tracking Page and enter your order number or tracking info to get real-time updates.
Do you offer free shipping?
We may offer free shipping promotions during sales or for specific products. Keep an eye out for banners and announcements on our site!
Can I change or cancel my order?
If you need to make changes or cancel your order, please email us ASAP at customer-support@coozyroot.com. If your order hasn’t been shipped yet, we’ll do our best to accommodate your request.
What is your return policy?
We offer hassle-free returns within 30 days of delivery for most items. Products must be unused and in original packaging. Contact us to initiate a return.
My order arrived damaged or defective. What do I do?
We’re sorry to hear that! Please email us at customer-support@coozyroot.com with photos of the issue, and we’ll sort it out right away.
How do I contact customer support?
You can reach us anytime via email at customer-support@coozyroot.com. Our team usually replies within 24–48 hours.
Is my payment information safe?
Absolutely. Our website uses SSL encryption and secure payment gateways to protect all your information. Shop with peace of mind.